FAQ's for Experience Journeys
The answer is yes! But, for the best possible experience, you should be be connected to high speed internet (eg, wifi). Our characters will be working with high-speed Internet connections. Therefore, there is risk of disruption due to a poor connection if you are travelling, or relying on a suboptimal network (eg, cellular).
When you are booking your appointment, you’ll be asked for information to better personalize the experience. There is a field labeled “message” (see blue box below) which allows for 500 characters of things you’d like Iconic Character to know. Please note that some browsers use the “autofill” function to populate various fields. If you don’t see the personalization field, you should delete the text that shows up in the fields below the phone number and you will see what is requested for each field.
When you are booking your appointment, please add information to better personalize the experience. To do this, there is a field requesting personalization information, which allows for 500 characters of things you’d like your character to know and this is shown in the screenshot of FAQ #3.
The link comes from a confirmation email you will receive from “Homagination®”. In that email, you’ll receive a zoom link following the caption “Join Meeting:”. You will simply click on that link to join start your Journey at your selected date / time.
The video recording will be saved to the cloud. And, you will receive an email with a link to the video (within 24 hours). The link will bring you to a Zoom landing page where you will have the opportunity to download the file onto your computer or other media storage device. However, you should not attempt to download onto a tablet or phone.
There are a number of Journeys for group video chats that involve connecting with more than one device. If you selected a single device Journey and then added participants to the Journey, you were upgraded to a “group” Journey. The acknowledgement clicked, prior to booking, also discloses added invites and the “Dream Journey” classification.
Payment information is collected at the time of booking the appointment. And, if the appointment needs to be cancelled, then the customer must do so at least 24 hours in advance, in order to receive credit. All cancellations less than 24 hours prior to the appointment will not be eligible for credit.
If you need to reschedule or cancel your appointment, then you can do so by going to the appointment calendar invite you received and click on “Reschedule Event” at the bottom of the invite. Please reschedule your appointment at least 24 hours in advance of the desired time slot.
If you need to cancel your appointment, then you can do so by going to the appointment calendar invite you received and click on “Cancel Event”. To be eligible for a full refund, please cancel your appointment at least 24 hours prior to the appointment time.
All videos are stored for a mimimum of two-weeks in the cloud. It is suggested that you download your precious keepsake within 24 hours after the appointment. We cannot guarantee that any videos will be available after 30 days for download.
Absolutely. And, the best time to customize your screen name is before the call begins. When you log into the call, right click (pc) on your video screen. An option will show “rename”. Click that. Then enter your child’s name. Then, the updated name is what will show in the recording.
The video calls with Santa and Princesses are safe. Our professional Santas have been in the business for many years and have been delighting children for decades. Our Santas have been background checked. Our Princesses have been professionally trained through accredited, top-notch, University Music / Arts programs. All interactions are recorded for quality assurance and customer use.
Visit our “How it Works” page for a few simple steps needed to video call Santa or a Princess.
This is a great question. Look no further. We believe it is right here. We have a fantastic, small group of select Santas that have lots of experience (decades). Our Princess talent is top rate coming from world-renown Theater / Music / Arts programs. We want every call to be a GREAT call. However, the best testament to quality is from people that have Journeyed before. Check the feedback on Google Reviews for customer reactions to their experience.
Absolutely. Many Canadians are current customers. You can video call Santa or Princesses from anywhere. However, it should be noted that all prices are in US Dollars (USD).